Schedule for Fall 2026
Each semester the Ombuds Office offers a variety of conflict management and relational skill building presentations for students, faculty, and staff. This fall's series, The Human Advantage, looks at the skills that stay valuable no matter how much the technology around us changes: listening well, asking good questions, and staying in conversation with people we disagree with. All faculty, staff, and students are welcome. Grab lunch in the servery and join us in the Leach Dining Room. Registering here reserves you a seat and gets you a calendar reminder. Walk-ins are always welcome too, as long as we have room.
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The Human Advantage: What AI Can't Do
Tuesday, September 15, 12:10 - 1 p.m., Peirce L21 (Leach Dining Room)
Artificial intelligence is changing what work looks like, and it can be hard to know what that means for any of us. This program looks at the skills that remain distinctly human, including listening, judgment, empathy, and the ability to help someone through a hard moment. Attendees will take stock of where these skills already show up in their own work and identify one to build on this year.
Register here. - Making People Feel Heard
Tuesday, October 6, 12:10 - 1 p.m., Peirce L21 (Leach Dining Room)
Most of us listen in order to reply. This program draws on recent research from Alison Wood Brooks and David Brooks on what makes a conversation work, including how to ask better questions and how to make someone feel genuinely understood. Attendees will practice a listening exercise they can use the same afternoon.
Register here. - Talking Across Difference
Tuesday, November 17, 12:10 - 1 p.m., Peirce L21 (Leach Dining Room)
Conversations about things we disagree on tend to go badly, and most of us have learned to avoid them. In the book How Minds Change, David McRaney describes what researchers have learned about the conversations that actually work, and why curiosity does more than argument. This program will introduce that approach and give attendees a chance to try it on a real disagreement.
Register here.
Previous Presentation
- Feedback, Repair & Working Through Tension (slide deck only) (2026)
- Engaging Difference and Disagreement Productively (slide deck only) (2026)
- Navigating Difficult Conversations During Times of Change (slide deck only) (2026)
- The Science and Art of Great Conversations (slide deck only) (2025)
- Shatterproof: Building Everyday Resilience (slide deck only) (2025)
- Professional Communication Skills for the Workplace (slide deck only) (2025)
- Less Stress and More Resilience? Yes, please! (slide deck only) (2025)
- Gathering with Purpose: Applying Priya Parker's Human-Centered Approach (slide deck only) (2025)
- Leading with Radical Candor: Building Stronger Relationships and Workplace Culture (slide deck only) (2025)
- Strategies for Constructive Conversations on Divisive Topics (slide deck only) (2024)
- Dealing with, and Leading Through, Change (slide deck only) (2024)
- Nine Principles for Getting Along with Anybody (slide deck only) (Nov. 16, 2023)
- Why Work Relationships are Worth the Trouble (closed captions) (Oct. 19, 2023)
- Tips on Receiving Feedback Well (closed captions) (Sept. 20, 2023)
- Conflict Entrepreneurs and Others Fanning the Flames (slide deck only) (April 18, 2023)
- Recognizing High Conflict in the World and Yourself (March 23, 2023)
- Using Empowerment and Recognition to Lessen Destructive Conflict (slide deck only) (Feb. 2, 2023)
- Preparing for the End of the Semester (Nov. 30, 2022)
- Assertiveness Doesn't Have to Be Scary (slide deck only) (Nov. 8, 2022)
- Boundaries Don't Have to Be Scary (slide deck only) (Oct. 18, 2022)
- Hard Conversations Don't Have to Be Scary (Oct. 4, 2022)
- How Do You Tend to Respond to Conflict? (slide deck only) (March 22, 2022)
- Dealing with Angry and Irritated People, While Not Becoming One Yourself (slide deck only) (Feb. 15, 2022)
- Questions of Persuasion & Questions of Curiosity: How the Type of Questions We Use Impact the Kind of Conversations We Have (Feb. 5, 2021)
- "Where's the Lack?" (Sept. 17, 2020)
- "Change Your 'Should' to 'Could'" (Oct. 8, 2020)
- "Own Your Real Estate" (Nov. 12, 2020)
- Developing Trust in Teams (slide deck only) (March 10, 2020)
- Become a Better Listener (slide deck only) (Nov. 19, 2019)
- What is Workplace Bullying? (slide deck only) (2015)