Getting Started with Zoom Phone
Kenyon uses Zoom Phone as our campus phone system. This has full support for soft clients (on your desktop, laptop, and cell phone) and hardware clients (like your existing desk phone). Zoom Phone licenses will allow you to place and receive phone calls, while your Zoom Meeting license will allow you to use premium meeting features, like larger rooms, uncapped meeting minutes, and meeting transcripts.
To get started with your Zoom Phone, please follow the instructions in the knowledge base article Getting Started with Zoom (SSO Required). If you do not have the Zoom client installed, please follow the instructions in the knowledge base article Installing Zoom (SSO Required).
Support and Maintenance
Please review the FAQ for the Zoom Phone Project. If there are issues with your software phone, hardware phone, or Zoom app please fill out this form.
TOPdesk Self Service Portal > Technology Requests > Phone Services > Phone Requests
Our IT phone support team would like to know as soon as possible so they can attend to the phone.
Training
Information Technology will facilitate training sessions for Zoom Phone, the new communication solution for campus calls. Please fill out this form and choose "Training" in the "Nature of Issue" details box.
TOPdesk Self Service Portal > Technology Requests > Phone Services > Phone Requests
Whether you are new to Zoom Phone or looking to enhance your existing understanding, training will provide valuable insights, tips and best practices for a smooth experience. By attending the training, you will learn about the various features and functionalities of Zoom Phone — including logging in, call management, voicemail, call routing and much more. Bring your questions!