Title

Author

Publisher

Date

The Art of Focused Conversation:100 Ways to Access Group Wisdom in the Workplace

Ed., R. Brian Stanfield

Canadian Institute of Cultural Affairs

1997

The Conflict and Communication Activity Book

Bill Withers and Keami Lewis

AMACOM

2003

Crucial Conversations: Tools for Talking When Stakes are High

Kerry Patterson, Joseph Grenny, Ron McMillan and

Al Switzer

McGraw Hill

2002

Difficult Conversations: How to Discuss What Matters Most

Douglas Stone, Bruce Patton and Sheila Heen

Penguin Books

2000

Facilitating With Ease

Ingrid Bens

Jossey-Bass

2005

First You Have to Row a Little Boat

Richard Bode

Warner Books

1993

The Five Dysfunctions of a Team: a Leadership Fable

Patrick Lencioni

Jossey-Bass

2002

Getting to Yes: Negotiating Agreement Without Giving In

Roger Fisher and William Ury

Penguin Books

1981

Nonviolent Communication: A Language of Life (4 CD audio book)

Marshall Rosenberg

Center for Nonviolent Communication

2006

Resolving Conflicts at Work: Strategies for Everyone on the Job

Kenneth Cloke and Joan Goldsmith

Jossey-Bass

2000

Verbal Judo:eThe Gentle Art of Persuasion

George J. Thompson and Jerry B. Jenkins

William Morrow

1993

Working With You is Killing Me

Katherine Crowley and Kathi Elster

Warner Business Books

2006