Voice-mail messaging is available to members of Kenyon's staff, administrators, and faculty. This service allows users to receive personal messages when they are away from their phones or while their phones are in use.
Voice-mail messages are accessible from any phone on campus by calling the Message Center Number, 7000. Messages are also accessible remotely (740-427-7000) from any touch-tone phone.
When a call is received in your absence, it will transfer to voice mail after the fourth ring. Follow instructions in section Logging Into Your Mailbox to receive your recorded messages.
* Dial the Message Center Number, 7000 (from off campus dial 740-427-7000).
* When prompted for your mailbox number, enter your four-digit pbx number and press #.
* Enter your password #### plus the (#) sign. (If you are a new employee, please contact the Telecommunications Coordinator at pbx 5703 to receive a temporary password to your voice mailbox).
A complete list of mailbox options is available by pressing 8* when logged into your mailbox. The following instructions refer to the most commonly accessed options.
You can change your password as often as desired. However, you cannot use a password that has been used previously.
If you have a non-digital phone, you may have a "message waiting" indicator light which flashes to indicate new messages, or you may hear a special "stutter"dial tone when you pick up the handset. If you have a digital phone (with a column or two of buttons), there is also an indicator light that lights up.
Dial "7000" (on digital phones, simply press the Message button) to login to voice mail. After logging in, listen to the mailbox summary. It will tell you how many new messages you have. New messages play first, followed by all previously played messages, in chronological order. Listen to the first message announcement. At the beginning of the message, you will hear the sender's name or extension number, date, and time of message.
Following are the various options that can be used with each message being played:
With this system you have the option of recording both an external and internal greeting. Callers from off campus hear your external greeting; callers on campus hear your internal greeting. If you wish to have only one greeting then record only an external greeting.
Personal verification is a recording you make of your own name and other information, such as your title or extension umber. This information is attached to the front of voice-mail messages you leave for others and tells that person who called and to what extension return calls should be made.
You can offer your callers the alternatives of either leaving a message or speaking to one of your assistants or colleagues. In your greeting, you can tell callers to press zero (0) after the tone if they wish to speak to someone in your absence.
You can record a reply to a voice-mail message in your mailbox (if the message was sent from a campus telephone).
You can forward a message to another person's mailbox. An introduction to the original message can also be added.
Express messaging is a method of leaving a message in another person's mailbox without first calling their telephone.
If you have a caller on the line and want to transfer them directly into another person's mailbox, follow these instructions (using a digital phone):
Press 83 at any time to exit the voice-mail system, and hang up.